RETURNS & EXCHANGES

A simple, transparent returns policy designed to give you confidence when purchasing your wig or topper.

48-HOUR RETURN POLICY

In-stock wigs and toppers purchased from The Wig Design Room may be returned for a refund when you contact us within 48 hours of receiving your order. The piece must be returned in its original, new and saleable condition. Refunds are issued for the purchase price less the original shipping cost paid by The Wig Design Room. Return courier costs are the responsibility of the customer.

Pre order and Custom Designs

Customised and all preorder alongwith personally styled wigs and toppers not eligible for change of mind returns or refunds

TO BE ELIGIBLE FOR A RETURN

- All lace must be completely intact and uncut
- Original tags must remain attached
- Must be returned in original packaging
- No signs of wear
- No makeup, perfume, smoke or odours
- No styling products, glue, tape or adhesive
- No washing, wetting or heat styling
- No cutting, colouring, plucking or alteration
- Cap, lace, clips and combs must remain unchanged

Your wig or topper may only be briefly tried on to check colour, fit and appearance.

RETURNING YOUR PIECE

Please contact The Wig Design Room before sending your return. All returns must be sent using a tracked courier service. For higher-value pieces, a signature-required and insured courier is recommended. Please send your tracking number once your return has been dispatched. The returned item remains the customer's responsibility until safely received by The Wig Design Room.

INSPECTION & REFUNDS

Every returned wig or topper is inspected upon arrival. Once the piece meets the return conditions, your refund or exchange will be processed. Returns that show signs of wear, odour, product, cut lace, heat styling, washing or alteration may be declined. If a return is declined, the customer will be responsible for the courier cost to have the piece returned to them.

CUSTOM & SPECIAL ORDERS

Custom-made, special-order and personally altered pieces are not eligible for change-of-mind returns or refunds.

YOUR CONSUMER RIGHTS

Nothing in this returns policy limits your rights under the New Zealand Consumer Guarantees Act. All pieces are fully checked before being sent out to customers for any damage or faults, so they arrive to you in perfect condition.